ServiceBell - Degraded performance of our API – Incident details

Degraded performance of our API

Resolved
Degraded performance
Started almost 3 years agoLasted about 1 hour

Affected

Dashboard

Degraded performance from 9:56 PM to 10:57 PM

Mobile App

Degraded performance from 9:56 PM to 10:57 PM

API

Degraded performance from 9:56 PM to 10:57 PM

Updates
  • Resolved
    Update

    We just resolved the issue!

  • Resolved
    Resolved

    At this time, there is no further customer impact, and we'll be closing out this incident.

  • Monitoring
    Monitoring

    We've added additional server capacity and have successfully brought our response times within normal range. We're actively monitoring our response times to ensure our service has stabilized.

  • Identified
    Identified

    We've added additional server capacity and have successfully brought our response times within normal range. We're actively monitoring our response times to ensure our service has stabilized.

  • Investigating
    Investigating

    We're experiencing heavy load, and our response times have spiked. We're actively looking into this and will provide updates as we triage.