Degraded performance of our API

Resolved

Degraded performance

Started almost 5 years agoSeptember 02, 2021Lasted about 1 hourSeptember 02, 20219:5610:57 PMUTC

Affected

Dashboard

Mobile App

API

Updates

Update
October 15, 2022 at 4:27 PMUTC
Update
October 15, 2022 at 4:27 PMUTC
We just resolved the issue!
Resolved
September 02, 2021 at 10:57 PMUTC
Resolved
September 02, 2021 at 10:57 PMUTC
At this time, there is no further customer impact, and we'll be closing out this incident.
Monitoring
September 02, 2021 at 10:13 PMUTC
Monitoring
September 02, 2021 at 10:13 PMUTC
We've added additional server capacity and have successfully brought our response times within normal range. We're actively monitoring our response times to ensure our service has stabilized.
Identified
September 02, 2021 at 9:59 PMUTC
Identified
September 02, 2021 at 9:59 PMUTC
We've added additional server capacity and have successfully brought our response times within normal range. We're actively monitoring our response times to ensure our service has stabilized.
Investigating
September 02, 2021 at 9:56 PMUTC
Investigating
September 02, 2021 at 9:56 PMUTC
We're experiencing heavy load, and our response times have spiked. We're actively looking into this and will provide updates as we triage.

ServiceBell - Degraded performance of our API – Incident details