tag:status.servicebell.com,2005:/history ServiceBell Status - Incident history 2023-04-20T03:01:19.667+00:00 ServiceBell tag:status.servicebell.com,2005:Maintenance/clgojin35363528kjohom1ntv4l 2023-04-20T03:01:19.667+00:00 2023-04-20T04:19:20.304+00:00 Scheduled Maintenance Type: Maintenance

Duration: 1 hour and 18 minutes

Affected Components: API, Dashboard, Mobile App

Apr 20, 04:19:20 GMT+0
Completed - Maintenance has completed successfully..

Apr 20, 03:01:19 GMT+0
Identified - We are planning for a scheduled maintenance during this time. Services may be degraded or non-operational during this time..

]]> tag:status.servicebell.com,2005:Maintenance/clgbpkblo178234m0nhbsmt2kwf 2023-04-11T03:33:15.198+00:00 2023-04-11T03:57:53.349+00:00 Scheduled Maintenance Type: Maintenance

Duration: 25 minutes

Affected Components: API, Dashboard, Mobile App

Apr 11, 03:57:53 GMT+0
Completed - Maintenance has completed successfully..

Apr 11, 03:33:15 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.servicebell.com,2005:Maintenance/cldmm089s110663bdn2qu01drzv 2023-02-02T04:40:16.202+00:00 2023-02-02T04:40:16.202+00:00 Routine Maintenance Type: Maintenance

Duration: 29 minutes

Affected Components: Mobile App, Dashboard, API

Feb 2, 04:40:16 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 2, 05:09:19 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.servicebell.com,2005:Maintenance/cldl8n72213411448orpjx5q1oj 2023-02-01T05:38:16.300+00:00 2023-02-01T05:38:16.300+00:00 Maintenance Downtime Type: Maintenance

Duration: 4 minutes

Affected Components: Mobile App, Dashboard, API

Feb 1, 05:38:16 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 1, 05:42:38 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.servicebell.com,2005:Maintenance/clddy4bd0286693inn1dka23k3n 2023-01-27T03:08:16.521+00:00 2023-01-27T03:10:29.692+00:00 Maintenance Downtime Type: Maintenance

Duration: 5 days, 2 hours and 35 minutes

Affected Components: Mobile App, Dashboard, API

Jan 27, 03:10:29 GMT+0
Identified - Maintenance is now in progress..

Jan 27, 03:08:16 GMT+0
Identified - We are planning for a scheduled maintenance during this time. The API and Dashboard will be unavailable to all users. .

Feb 1, 05:42:54 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.servicebell.com,2005:Incident/cl9cyishc8526hfn9ahhr5nhx 2022-10-17T15:54:24.331+00:00 2022-10-17T16:57:15.897+00:00 Degraded Performance Type: Incident

Duration: 1 hour and 3 minutes

Affected Components: Mobile App, Dashboard, API

Oct 17, 16:57:15 GMT+0
Resolved - We just resolved the issue!.

Oct 17, 15:54:24 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.servicebell.com,2005:Incident/cl9b0cg1g755803tmop5lc8cufn 2022-10-16T07:09:55.635+00:00 2022-10-16T07:09:55.655+00:00 API isn't accessible at the moment (automated) Type: Incident

Duration: 9 hours and 55 minutes

Affected Components: API

Oct 16, 07:09:55 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 16, 07:19:49 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.servicebell.com,2005:Incident/cl9agot9t1557596huo9mwm9ujja 2022-10-15T21:59:40.337+00:00 2022-10-15T21:59:40.354+00:00 API isn't accessible at the moment (automated) Type: Incident

Duration: 14 hours and 52 minutes

Affected Components: API

Oct 15, 21:59:40 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 15, 22:14:32 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.servicebell.com,2005:Incident/cl9aafaty915226gvo9gjdzjsnd 2022-10-15T19:04:18.837+00:00 2022-10-15T19:04:18.857+00:00 API isn't accessible at the moment (automated) Type: Incident

Duration: 9 hours and 54 minutes

Affected Components: API

Oct 15, 19:04:18 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 15, 19:14:12 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.servicebell.com,2005:Incident/cl9a4ilwv1370410w1mxb0kinw48 2022-10-15T16:18:55.470+00:00 2022-10-15T16:18:55.482+00:00 API isn't accessible at the moment (automated) Type: Incident

Duration: 10 hours and 3 minutes

Affected Components: API

Oct 15, 16:18:55 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Oct 15, 16:28:57 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.servicebell.com,2005:Incident/cl9a2npl724663hxohsaz516ub 2022-10-15T15:26:53.773+00:00 2022-10-15T15:26:53.773+00:00 ServiceBell Widget and Dashboard are experiencing degraded performance. Type: Incident

Duration: 12 hours and 45 minutes

Affected Components: Dashboard, API

Oct 15, 15:26:53 GMT+0
Identified - The issue has been identified and we are working to resolve it now..

Oct 16, 04:12:17 GMT+0
Resolved - We just resolved the issue!.

]]> tag:status.servicebell.com,2005:Maintenance/cl79vi7n415263rwojv5kfuu1o 2022-08-26T03:30:00.000+00:00 2022-08-26T03:30:01.000+00:00 Maintenance Downtime Type: Maintenance

Duration: 38 minutes

Affected Components: Mobile App, Dashboard, API

Aug 26, 03:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 26, 03:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Aug 26, 04:07:32 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.servicebell.com,2005:Maintenance/cl6woh20u10991jcof5bm7x6t0 2022-08-17T05:00:00.000+00:00 2022-08-17T05:00:00.000+00:00 Maintenance Downtime Type: Maintenance

Duration: 2 hours

Affected Components: Mobile App, Dashboard, API

Aug 17, 05:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time. ServiceBell will not be available until maintenance has completed..

Aug 17, 05:01:52 GMT+0
Identified - Maintenance is now in progress..

Aug 17, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.servicebell.com,2005:Incident/cl4nu4heu10325cqlphwqht1iu 2022-06-21T07:18:15.077+00:00 2022-06-21T07:18:15.097+00:00 API isn't accessible at the moment (automated) Type: Incident

Duration: 11 hours and 49 minutes

Affected Components: API

Jun 21, 07:18:15 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 21, 07:30:03 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.servicebell.com,2005:Maintenance/cl327q163290745ibmygcguknfp 2022-05-12T03:00:00.000+00:00 2022-05-12T06:00:00.000+00:00 Maintenance Downtime Type: Maintenance

Duration: 3 hours

Affected Components: Mobile App, Dashboard, API

May 12, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 12, 03:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time. All ServiceBell services will experience an interruption. .

May 12, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.servicebell.com,2005:Maintenance/cl2s9xpwz255620gsmvwzj8wc61 2022-05-05T03:00:00.000+00:00 2022-05-05T03:35:27.712+00:00 Maintenance Downtime Type: Maintenance

Duration: 35 minutes

Affected Components: Mobile App, Dashboard, API

May 5, 03:35:27 GMT+0
Completed - Maintenance has completed successfully..

May 5, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

May 5, 03:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.servicebell.com,2005:Maintenance/cl1fq6uho697078fyomyeuwkn3n 2022-04-01T03:00:00.000+00:00 2022-04-01T03:47:24.703+00:00 Maintenance Downtime Type: Maintenance

Duration: 47 minutes

Affected Components: Mobile App, Dashboard, API

Apr 1, 03:47:24 GMT+0
Completed - Maintenance has completed successfully..

Apr 1, 03:00:00 GMT+0
Identified - We are planning for scheduled maintenance during this time. ServiceBell functionality may be down or degraded. .

Apr 1, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.servicebell.com,2005:Maintenance/cl0lodcaa127650e6n00zc1pryt 2022-03-11T04:00:00.000+00:00 2022-03-11T04:00:01.000+00:00 Maintenance Downtime Type: Maintenance

Duration: 1 hour and 27 minutes

Affected Components: Mobile App, Dashboard, API

Mar 11, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 11, 04:00:00 GMT+0
Identified - We are planning for scheduled maintenance during this time. Interruptions in the ServiceBell service should be expected. .

Mar 11, 05:26:58 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.servicebell.com,2005:Maintenance/cl01gwykt8960150oj22iclujo 2022-02-25T04:00:00.000+00:00 2022-02-25T05:13:40.741+00:00 Maintenance Downtime Type: Maintenance

Duration: 1 hour and 14 minutes

Affected Components: Mobile App, Dashboard, API

Feb 25, 05:13:40 GMT+0
Completed - Maintenance has completed successfully..

Feb 25, 04:00:00 GMT+0
Identified - The entire ServiceBell platform will be unavailable during maintenance. The ServiceBell widget will not be visible and your site visitors should experience no disruption aside from being unable to see the widget..

Feb 25, 04:00:34 GMT+0
Identified - Maintenance is now in progress..

]]> tag:status.servicebell.com,2005:Maintenance/ckzq6gi6s291965dtlrlld1adle 2022-02-17T04:00:00.000+00:00 2022-02-17T04:03:26.686+00:00 Maintenance Downtime Type: Maintenance

Duration: 1 hour and 52 minutes

Affected Components: Mobile App, Dashboard, API

Feb 17, 04:03:26 GMT+0
Identified - Maintenance is now in progress..

Feb 17, 04:00:00 GMT+0
Identified - The entire ServiceBell platform will be unavailable during maintenance. The ServiceBell widget will not be visible and your site visitors should experience no disruption aside from being unable to see the widget..

Feb 17, 05:51:47 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.servicebell.com,2005:Maintenance/ckzgbbo5g45691f8mysoquiz0j 2022-02-11T04:00:00.000+00:00 2022-02-11T06:04:32.089+00:00 Maintenance Downtime Type: Maintenance

Duration: 2 hours and 5 minutes

Affected Components: Dashboard, API, Mobile App

Feb 11, 06:04:32 GMT+0
Completed - Maintenance has completed successfully!.

Feb 11, 04:00:00 GMT+0
Identified - The entire ServiceBell platform will be unavailable during maintenance. The ServiceBell widget will not be visible and your site visitors should experience no disruption aside from being unable to see the widget..

Feb 11, 04:43:45 GMT+0
Identified - Maintenance is now in progress. The ServiceBell platform will be unavailable for the duration of the maintenance..

]]> tag:status.servicebell.com,2005:Maintenance/ckz67x0ky1291491pn88ct8cyya 2022-02-03T04:00:00.000+00:00 2022-02-03T04:48:22.674+00:00 Maintenance Downtime Type: Maintenance

Duration: 1 hour and 9 minutes

Affected Components: Dashboard, API, Mobile App

Feb 3, 04:48:22 GMT+0
Identified - Maintenance is now in progress. We expect to be down 1-2 hours..

Feb 3, 05:08:46 GMT+0
Completed - Maintenance has completed successfully..

Feb 3, 04:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.servicebell.com,2005:Incident/ckz3hibrv1384358cmo948xa4wp4 2022-02-01T02:11:10.747+00:00 2022-02-01T02:11:10.771+00:00 API isn't accessible at the moment (automated) Type: Incident

Duration: 4 hours and 37 minutes

Affected Components: API

Feb 1, 02:11:10 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 1, 02:15:47 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.servicebell.com,2005:Incident/ckvhaz3iw108278hn0dl2jk7gn 2021-11-01T22:10:00.000+00:00 2021-11-01T22:10:00.000+00:00 Platform API Degregation Type: Incident

Duration: 3 days, 16 hours and 32 minutes

Affected Components: API

Nov 1, 22:10:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 1, 23:38:31 GMT+0
Resolved - We've resolved the incident..

]]> tag:status.servicebell.com,2005:Maintenance/cku1uvv3i83686tlo9bp9n6o0m 2021-09-26T23:00:00.000+00:00 2021-09-26T23:00:00.000+00:00 Planned maintenance Type: Maintenance

Affected Components: API

Sep 26, 23:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 26, 23:00:00 GMT+0
Identified - Maintenance is now in progress..

Sep 26, 23:00:00 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.servicebell.com,2005:Incident/ckt44j7ur16385785muqsfr30hr 2021-09-02T21:56:00.000+00:00 2021-09-02T22:13:00.000+00:00 Degraded performance of our API Type: Incident

Duration: 2 days and 13 hours

Affected Components: Mobile App, Dashboard, API

Sep 2, 22:13:00 GMT+0
Monitoring - We've added additional server capacity and have successfully brought our response times within normal range. We're actively monitoring our response times to ensure our service has stabilized. .

Sep 2, 21:56:00 GMT+0
Investigating - We're experiencing heavy load, and our response times have spiked. We're actively looking into this and will provide updates as we triage..

Sep 2, 22:57:00 GMT+0
Resolved - At this time, there is no further customer impact, and we'll be closing out this incident..

Oct 15, 16:27:13 GMT+0
Resolved - We just resolved the issue!.

Sep 2, 21:59:00 GMT+0
Identified - We've added additional server capacity and have successfully brought our response times within normal range. We're actively monitoring our response times to ensure our service has stabilized. .

]]>