Degraded performance of our API

Resolved

Degraded performance

Started about 3 years agoLasted about 1 hour

Affected

Dashboard

Mobile App

API

Updates

Update
October 15, 2022 at 4:27 PM
Update
October 15, 2022 at 4:27 PM
We just resolved the issue!
Resolved
September 02, 2021 at 10:57 PM
Resolved
September 02, 2021 at 10:57 PM
At this time, there is no further customer impact, and we'll be closing out this incident.
Monitoring
September 02, 2021 at 10:13 PM
Monitoring
September 02, 2021 at 10:13 PM
We've added additional server capacity and have successfully brought our response times within normal range. We're actively monitoring our response times to ensure our service has stabilized.
Identified
September 02, 2021 at 9:59 PM
Identified
September 02, 2021 at 9:59 PM
We've added additional server capacity and have successfully brought our response times within normal range. We're actively monitoring our response times to ensure our service has stabilized.
Investigating
September 02, 2021 at 9:56 PM
Investigating
September 02, 2021 at 9:56 PM
We're experiencing heavy load, and our response times have spiked. We're actively looking into this and will provide updates as we triage.

ServiceBell - Degraded performance of our API – Incident details